Great Clinicians Don't Always
Make Great Operators.
PT school teaches you to treat patients. It doesn't teach you how to structure a work comp practice, navigate carrier billing requirements, build a referral pipeline, or manage a team of ATCs and support staff efficiently.
Most clinic owners learn these things the hard way — through denials, turnover, lost referral sources, and revenue that never seems to match the patient volume.
TWHP Clinical Coach exists to compress that learning curve. You get a clinical operator who's already made the mistakes and built the systems.
47%
of PT practices report billing compliance as their top operational challenge
3×
more referral retention for clinics with structured outcome reporting programs
60%
of work comp claims with RTW goals fail to meet them due to program design gaps
1 in 3
PT private practices close within 5 years, often due to operational — not clinical — failures
Where We Focus
Clinic Workflow Design
Map and optimize your patient flow from intake to discharge. Identify bottlenecks in scheduling, documentation, and handoff processes that slow your team and frustrate referral sources.
- Intake and triage workflow mapping
- Work comp-specific documentation templates
- Clinician productivity baselines
- Referral partner communication protocols
Work Comp Billing Compliance
Work comp billing follows different rules than commercial insurance. Get clarity on documentation requirements, billing codes, and compliance standards specific to workers' compensation.
- CPT coding for FCE, work conditioning & hardening
- Documentation sufficiency review
- Carrier-specific billing requirements
- Functional reporting standards
KPI Frameworks & Reporting
Know what to measure, how to track it, and how to use data to make better decisions. Build a reporting cadence that keeps you and your team aligned to outcomes.
- Outcome measure selection (DASH, QuickDASH, FOTO)
- Productivity and utilization benchmarks
- Return-to-work rate tracking
- Referral source performance dashboards
Onsite Clinic Setup Consulting
Opening or expanding an onsite occupational health clinic? Get guidance on equipment selection, staffing ratios, service line design, and employer contract structure.
- Equipment prioritization for work conditioning
- Employer contract and billing structure
- Staffing models for PT, ATC, and support staff
- Service line design: FCE, WC, ergonomics
Employer Account Management
Build stronger relationships with your employer clients. Learn how to structure account check-ins, deliver outcome reports, and position your clinic as an indispensable partner.
- Quarterly outcome reporting templates
- Employer communication cadence
- Return-to-work program presentations
- Renewal and upsell strategies
Staffing & Supervision Models
Structure your team to maximize patient access without burning out your licensed staff. Understand how ATCs, PTAs, and support staff can be deployed within work comp billing rules.
- Supervision ratio guidance
- ATC scope within work comp
- PTA utilization and billing impact
- Productivity models by role
Choose Your Engagement
Discovery Call
Free
A 30-minute call to understand your current challenges and determine whether a consulting engagement is the right fit.
- 30-minute video or phone call
- No commitment required
- Walk away with 3 actionable insights
Focused Consulting
Custom
A focused engagement targeting one specific area — billing compliance, workflow design, KPI setup, or employer account strategy.
- 2–4 week engagement
- Defined deliverable per module
- Asynchronous + live sessions
- Templates and tools included
Ongoing Advisory
Retainer
Monthly advisory relationship for clinic owners who want a clinical operations partner in their corner on a regular basis.
- Monthly strategy sessions
- On-call Slack/email support
- Quarterly performance review
- Priority access to new resources
Start with a Free
30-Minute Discovery Call.
Tell Christopher what you're working on. Walk away with 3 concrete action items — no commitment required.
Book Your Discovery Call